(1) Request for disclosure
A user who provides personal information to the Company may request from the Company (i) notice of purpose of use, (ii) disclosure, (iii) correction, addition and deletion of contents or (iv) discontinuation of use, erasure and discontinuation of provision to third parties of the personal information (items (i) through (iv) are hereinafter collectively referred to as “Disclosure”). Personal information subject to a request for Disclosure is personal information of which the Company has the authority for Disclosure.
(2) Request procedure
You can make a request by completing an inquiry form or sending a written request by post.
■ In the case of a request by an inquiry form
Please make a request by entering the details of the disposition to request (notice of purpose of use; disclosure; correction, addition or deletion of contents; or discontinuation of use, erasure, or discontinuation of provision to third parties) in the inquiry form. The Company may confirm that it is a request by the user concerned with information that may identify the individual (his/her name, address, telephone number, birth date, e-mail address, password, etc.)
■ In the case of a written request by post
In this case, please enter the items in (a), enclose the documents in (b), and send it to the address in (c)
(a) Items entered
Your name, address, contact point, e-mail address, details of the disposition to request, and reason for the request
(b) Documents enclosed
■ In the case of a request by the person concerned
(A) One of the following documents
・Copy of driver’s license
・Copy of passport
・Copy of health insurance card
・Copy of pension handbook
・Copy of Basic Resident Registration Card with a photograph
・Copy of foreigner registration certificate
・Copy of disabled person notebook
(B) One each of the documents in (a) and (b)
・Family register or its extract (prepared within 6 months)
・Residence certificate (prepared within 6 months)
・Copy of a utility bill
・Copy of student’s card or handbook
■In the case of a request by proxy
Documents of the person concerned listed in (A) or (B) of the above (b)
Documents of the proxy listed in (A) or (B) of the above (b)
*For a legal proxy (parents, adult guardian, etc.), a letter of proxy will not be required when one document proving that the person is a legal proxy of the person concerned is submitted (family register or its extract, certificate of a family court, etc.)
o When the above request is made, the Company will respond to it without delay. Please note that depending on the contents of a request, the Company may take time to respond to it.
o If the Company finds that we cannot accept a request, the Company will respond to it with the reason attached.
o Documents submitted for a request will be used within the limits necessary for responding to the request of the user. The Company is unable to return the submitted documents.
o Even in the case of a request for deletion or erasure of personal information, the Company will retain for a certain period the documents submitted for the request and a copy of our answer (however, identification documents will be destroyed immediately after confirmation)
o Please note in advance that as a result of a request for discontinuation of use, erasure or discontinuation of provision to third parties of personal information, you may be unable to use services of the Company involving personal information.